Welcome to HostHike. This guide will help you understand how to get started with your hosting service, manage your account, and make the most of our platform.
1. Creating Your Hosting Account
After placing an order on our website, your hosting account is automatically created once payment is confirmed.
You will receive a welcome email containing:
-
Your cPanel login details
-
Your server information
-
Nameservers for domain connection
-
Useful links to manage your service
If you do not receive this email within a few minutes, please check your spam folder or contact support.
2. Accessing cPanel
cPanel is your main control panel for managing your website.
To log in:
-
Visit your Client Area
-
Click on Services
-
Select your active hosting service
-
Click Login to cPanel
From cPanel, you can:
-
Upload website files
-
Create email accounts
-
Manage databases
-
Install applications like WordPress
-
Configure domains and subdomains
3. Uploading Your Website Files
You can upload your website using File Manager or FTP.
Using File Manager:
-
Open cPanel
-
Click File Manager
-
Open the
public_htmldirectory -
Upload your website files there
Your main website file should be named index.html or index.php.
4. Connecting Your Domain
If you registered your domain with HostHike, it will connect automatically.
If your domain is registered elsewhere:
-
Update your domain nameservers to the ones provided in your welcome email
-
Save the changes with your domain registrar
-
Allow up to 24 hours for DNS propagation
Once propagation is complete, your website will be accessible online.
5. Email Accounts Setup
You can create professional email addresses using your domain.
Steps:
-
Login to cPanel
-
Click Email Accounts
-
Click Create
-
Choose a username and password
You can access email via:
-
Webmail
-
Mobile devices
-
Desktop email clients (Outlook, Thunderbird, etc.)
6. SSL Certificate (Website Security)
All HostHike hosting plans include a free SSL certificate.
SSL helps:
-
Secure your website data
-
Improve trust with visitors
-
Enable HTTPS
SSL is installed automatically. If your site still shows “Not Secure,” contact support for assistance.
7. Billing & Invoices
All billing is managed from your Client Area.
You can:
-
View invoices
-
Make payments
-
Upgrade or downgrade services
-
Renew domains and hosting
Please ensure invoices are paid before the due date to avoid service interruption.
8. Backups & Data Safety
While we maintain server-level backups, customers are encouraged to:
-
Keep their own backups
-
Regularly download important files and databases
This ensures maximum data protection.
9. Fair Usage & Acceptable Use
To maintain service quality for all customers:
-
Hosting accounts must not be used for illegal or fraudulent activities
-
Spam, malware, phishing, or abusive content is strictly prohibited
-
Resource abuse may lead to suspension
Please review our Terms of Service for full details.
10. Getting Support
Our support team is available to assist you.
You can reach us via:
-
Support tickets from your Client Area
-
Email: support@hosthike.com
When contacting support, please include:
-
Your domain name
-
A clear description of the issue
-
Screenshots if possible
11. Need More Help?
If you’re new to web hosting, don’t worry. Our team is always ready to guide you through setup, configuration, and troubleshooting.
HostHike is committed to providing reliable, secure, and affordable hosting services for individuals and businesses.
