Privacy Policy

1. Introduction

This Privacy Policy explains how HostHike, operated by Hike Digital Strategies (BN 7580398) (“HostHike”, “we”, “us”, or “our”), collects, uses, stores, protects, and discloses personal data when you access or use our website, platform, and services.

HostHike is committed to protecting your privacy and handling personal information in a lawful, transparent, and secure manner in accordance with applicable data protection laws of the Federal Republic of Nigeria and recognized international best practices.

By using our services, you consent to the practices described in this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to:

  • Our website and client area

  • Web hosting services

  • Domain registration services

  • Billing and payment systems

  • Support communications

  • Security and abuse monitoring systems

This policy does not apply to third-party websites or services linked from our platform.

3. Information We Collect

We may collect the following categories of information:

3.1 Personal Information

  • Full name

  • Email address

  • Billing address (country and region only)

  • Account login credentials

  • IP address

  • Transaction and invoice records

3.2 Technical & Usage Information

  • IP addresses and access logs

  • Browser type and device information

  • Login timestamps

  • System activity logs

  • Error logs and performance data

3.3 Payment Information

  • Payment method type

  • Transaction references

  • Billing status

Important: HostHike does not store credit or debit card details. All payments are processed securely via trusted third-party payment gateways.

4. How We Use Your Information

We use collected information for the following purposes:

  • Account creation and management

  • Service provisioning and maintenance

  • Billing, invoicing, and payment processing

  • Customer support and communication

  • Security monitoring and fraud prevention

  • Abuse detection and policy enforcement

  • Legal compliance and regulatory requirements

  • Service improvement and analytics

5. Legal Basis for Processing

We process personal data based on one or more of the following lawful grounds:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • User consent (where required)

6. Security, Monitoring & Fraud Prevention

To protect our infrastructure and users, HostHike implements strong security practices including:

  • Network traffic monitoring

  • IP logging and activity analysis

  • Automated threat detection

  • Malware and abuse scanning

  • Account behavior monitoring

These measures help detect:

  • Unauthorized access attempts

  • Fraudulent transactions

  • Spam and phishing activities

  • Malware hosting

  • System abuse

We reserve the right to investigate suspicious activities and take protective actions when necessary.

7. Cookies & Tracking Technologies

HostHike uses cookies and similar technologies to:

  • Maintain login sessions

  • Enhance user experience

  • Improve website functionality

  • Analyze traffic and usage trends

Cookies do not collect sensitive personal data.

You may disable cookies via your browser settings, but some features may not function properly.

8. Data Sharing & Disclosure

We do not sell, rent, trade, or share personal information with third parties for their marketing or promotional purposes.

We may share information only with:

  • Trusted service providers necessary to operate our services, including payment processors, domain registrars, cloud infrastructure providers, and technical service partners.
  • Security and fraud-prevention partners that help protect our platform, users, and infrastructure.
  • Legal authorities when disclosure is required by applicable law, regulation, court order, or legal process.
  • Regulatory bodies and government agencies where legally required.

All third parties are required to protect personal information and may only use it for authorized business purposes related to the services they provide to HostHike.

SMS Consent and Mobile Information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

SMS opt-in data, consent records, and mobile numbers collected for messaging purposes will not be sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes.

Information may be shared with service providers that assist in delivering our services, such as customer support platforms, payment processors, messaging providers, domain registrars, and infrastructure providers. These providers are only permitted to use the information as necessary to perform services on our behalf and are required to maintain appropriate safeguards.

9. Law Enforcement & Legal Compliance

We may disclose personal information if required to:

  • Comply with court orders or legal processes

  • Respond to lawful government requests

  • Prevent fraud or criminal activity

  • Protect our rights, users, or infrastructure

Such disclosures are handled strictly within legal boundaries.

10. Data Retention

We retain personal data only as long as necessary for:

  • Service delivery

  • Legal and regulatory compliance

  • Fraud prevention

  • Dispute resolution

Inactive or terminated accounts may have data retained where legally required.

11. Data Security Measures

HostHike employs industry-standard security measures including:

  • Secure servers and access controls

  • Encryption where applicable

  • Restricted internal access

  • Regular system updates and audits

Despite our efforts, no method of transmission over the internet is 100% secure. Users are encouraged to maintain strong passwords and secure their accounts.

12. User Responsibilities

You are responsible for:

  • Maintaining the confidentiality of login credentials

  • Ensuring accuracy of your account information

  • Securing your hosted applications and content

HostHike is not liable for breaches resulting from user negligence.

13. User Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion where legally permissible

  • Object to certain data processing activities

Requests can be submitted via email.

14. International Data Transfers

Some services or partners may operate outside Nigeria. Where data is transferred internationally, appropriate safeguards are applied to protect your information.

15. Children’s Privacy

HostHike services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

16. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes become effective immediately upon publication on our website.

Continued use of our services indicates acceptance of the updated policy.

17. Contact Information

For privacy-related inquiries or requests, contact us at:

support@hosthike.com

18. Governing Law

This Privacy Policy is governed by the laws of the Federal Republic of Nigeria.

By using HostHike services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.